Emrit Success | Knowledge Base

    • Popular Articles

    • What happens if I no longer want to host the CoolSpot?

      Wish to no longer host, simply email returns@emrit.io. You will be issued a return label free of charge to return your CoolSpot.
    • How to update my Helium wallet address on the Emrit dashboard?

      You can update your wallet by logging into your Emrit dashboard here. Click on the drop down menu in the top right corner and select edit wallet. Once you submit the new wallet address, please ensure you reach the confirmation page to validate the ...
    • My CoolSpot is online, but I don't see it on the Emrit Dashboard?

      Your CoolSpot will appear in your app.emrit.io dashboard once the unit has been provisioned. Please note, the unit will appear offline during transit. If you still don't see your device please open a support ticket so we can resolve through our ...
    • How do I track my order?

      After you order a CoolSpot we will provision your location on the blockchain before it ships. You will receive tracking number through email once your order ships.
    • Can I change the location of my CoolSpot?

      Yes! With remote reassertions, we can change your CoolSpot location on the Helium blockchain whether it's plugged in or not. You can fill out this form: https://emrit.io/reassert-request1/.