Knowledge Base
Orders, Replacements, and Returns
Learn about our ordering and return policies.Onboarding and Technical Support
How to setup and troubleshoot your CoolSpot.Payments
Learn how Emrit pays hosts and how to update your wallet.Location, Antenna and Elevation Changes
How to update your CoolSpot info on the blockchain.Emrit
Learn about Emrit and our products.Helium Blockchain Updates
Access articles on Helium blockchain updates, including Miner Light.
Recent Articles
How to Get Paid as an Emrit Host
https://emrit.io/how-to-get-paid-as-an-emrit-host/Why are my earnings flatlined?
Miner Light firmware was initially launched across the Helium network on May 11, 2022. As part of this launch, firmware was uploaded to Helium hotspots and validators connected to the network. Various additional firmware updates and bug fixes have ...How will the Light Miner update affect my HNT earnings?
The light miner update aims to solve many of the problems that negatively impact HNT earnings, meaning hotspots will be able to get online faster and stay online more consistently. Helium hotspots will no longer spend valuable time syncing with the ...What is a Light Hotspot?
What is a Light Miner and why is this upgrade important? The term “light miner” or “light hotspot” refers to the upcoming firmware update from Helium that will resolve issues with limited SD card memory, prolonged syncing, and relayed hotspots. Light ...I don’t know anything about blockchain or IoT. Do I need to?
Nope, that’s the beauty of Emrit. Our goal is to give you the opportunity to chip away at crypto mining through a hosting process, which keeps all the difficulties out of the equation for you. This means you can earn cryptocurrency by using extra ...
Popular Articles
What happens if I no longer want to host the CoolSpot?
Wish to no longer host, simply email returns@emrit.io. You will be issued a return label free of charge to return your CoolSpot.My CoolSpot is online, but I don't see it on the Emrit Dashboard?
Your CoolSpot will appear in your app.emrit.io dashboard once the unit has been provisioned. Please note, the unit will appear offline during transit. If you still don't see your device please open a support ticket so we can resolve through our ...3 easy steps to reset your CoolSpot
Unplug your device from the power source for 10 minutes. Pair the device again through the Emrit app and connect to the internet through WiFi or ethernet cable. Once the device has been successfully paired, the CoolSpot will sync to the blockchain so ...How to update my Helium wallet address on the Emrit dashboard?
You can update your wallet by logging into your Emrit dashboard here. Click on the drop down menu in the top right corner and select edit wallet. Once you submit the new wallet address, please ensure you reach the confirmation page to validate the ...Can I change the location of my CoolSpot?
Yes! With remote reassertions, we can change your CoolSpot location on the Helium blockchain whether it's plugged in or not. You can fill out this form: https://emrit.io/reassert-request1/.