FAQ

I have come to “you do not own this device"?
THIS IS EXPECTED IF YOU SETUP YOUR COOLSPOT ON THE HELIUM APP. You do not own this device, it is owned by Emrit. Once you have come to this screen simply ba...
Thu, 23 Dec, 2021 at 10:14 AM
How much electricity does a CoolSpot consume?
Your CoolSpot will consume the same amount of electricity as a 5 Watt LED lightbulb.
Mon, 20 Dec, 2021 at 12:22 PM
I have a hotspot, not from Emrit, can I still host?
Yes, you can still host as long as the devices are not closer than 350 meters apart.
Mon, 20 Dec, 2021 at 12:24 PM
My device went offline, how do I get it back online?
You will repair your device with your app. This should bring you CoolSpot back online. This may take more than one try. Connect it to the Helium app and run...
Thu, 28 Jan, 2021 at 4:54 AM
My CoolSpot is online, but I don't see it on the Emrit Dashboard?
Your CoolSpot will appear in your app.emrit.io dashboard once the unit has been provisioned. Please note, the unit will appear offline during transit. If yo...
Mon, 20 Dec, 2021 at 12:30 PM
What happens if I decide to no longer use a CoolSpot?
Wish to no longer host, simply email returns@emrit.io. You will be issued a return label free of charge to return your CoolSpot.
Mon, 20 Dec, 2021 at 12:36 PM
What happens if my CoolSpot is broken?
Open a support ticket and we will send you a free return shipping label to send it back. Once the damage is validated, we will ship you a replacement.
Mon, 20 Dec, 2021 at 12:37 PM
I am having issues with my CoolSpot, where can I find additional information?
You can always email success@emrit.io
Thu, 28 Jan, 2021 at 5:09 AM
Can you make money with Emrit?
Yes. Emrit hosts can make up to 50% of the cryptocurrency the CoolSpot Helium miner generates. Hosts who ordered CoolSpots in 2022 pay $199 to receive a 50%...
Tue, 11 Jan, 2022 at 4:51 PM